The City of Hamilton has apologized that a security guard insisted a person who looked like a male use, first, the men's, and then the family washroom at the MacNab Bus Terminal last year, despite his insistence he self-identified as female.
But the man in question, identified as "A.B." in the subsequent flurry of communications amongst the city, its bus system named the Hamilton Street Railway, and the Ontario Human Rights Commission, wasn't happy to be denied the women's washroom, and was reportedly "left in tears."
Although the city immediately apologized, as did the guard, and committed to the principle that people can use the washroom appropriate to their "self-identity," A.B. complained to the OHRC, which took the last 12 months to work out just how the city would prevent a reoccurrence.